1. Introduction

These Terms and Conditions govern your access to and use of the Lilith Clinic website, online forms, communications, and text-messaging program.

By accessing or using our website, submitting information through our website, or participating in our text-messaging program, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use the website or participate in the text-messaging program..

 

2. About Lilith Clinic

Lilith Clinic provides abortion care, gynecologic care, pregnancy-related care, and related healthcare services through its clinic locations.

References in these Terms and Conditions to “Lilith Clinic,” “we,” “us,” or “our” include Lilith Clinic and its affiliated clinics, healthcare providers, employees, contractors, and service providers, as applicable.

 

3. Website Information Is Not Medical Advice

The information provided on this website is intended for general informational and educational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.

You should not rely on website content to make medical decisions. Always consult a qualified healthcare professional regarding your individual health needs, symptoms, treatment options, and medical conditions.

Use of this website, including submitting a contact or appointment request, does not by itself establish a provider-patient relationship. A provider-patient relationship is established only through the appropriate clinical intake, consent, and treatment processes.

 

4. Medical Emergencies

This website, its contact forms, email communications, and text-messaging program are not intended for medical emergencies.

If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency department. Do not rely on an email, website form, voicemail, or text message for urgent medical assistance.

 

5. Appointments and Requests for Care

Submitting an appointment request or contact form does not guarantee an appointment, treatment, procedure, availability, or eligibility for services.

All appointments and services are subject to confirmation, clinical assessment, provider availability, applicable laws, and Lilith Clinic’s patient policies and procedures.

You are responsible for providing complete and accurate information when contacting us or requesting care. Please notify us promptly if your contact information or appointment details change.

Clinical care, billing, cancellations, refunds, and other patient matters may also be governed by separate forms, disclosures, agreements, or policies provided during the intake and treatment process.

 

6. Electronic Communications

When you provide your email address, phone number, or other contact information, you authorize Lilith Clinic to communicate with you through the methods you select or otherwise authorize.

Electronic communications, including email and text messages, may not always be secure. Do not use email or text messaging for emergencies. Please use only the communication channels and instructions provided by Lilith Clinic when sharing medical or other sensitive information.

You are responsible for keeping your contact information current and for maintaining the privacy and security of your devices, email accounts, and messaging accounts.

 

7. Text Messaging (SMS) Program Terms

By providing your mobile number and affirmatively opting in through our text-message sign-up process, you agree to receive recurring automated text messages from Lilith Clinic related to your appointments and care. These messages may include:

• A provider introduction
• Appointment confirmations and reminders
• Preparation or arrival information
• Evening check-ins
• Post-procedure wellness checks
• Other appointment- and care-related communications

Consent to receive text messages is not a condition of receiving care, purchasing, or using any service.

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP to any message. After you reply STOP, we will send one confirmation message and then stop sending text messages to that mobile number unless you later provide new consent.

For help, reply HELP or contact us at 206-985-9553 or info@lilithclinic.com.

Carriers, including AT&T, Verizon, T-Mobile, and other wireless carriers, are not liable for delayed or undelivered messages.

Supported carriers may change. Lilith Clinic is not responsible for messages that are delayed, blocked, misdirected, or not delivered due to your device, wireless carrier, network availability, incorrect contact information, or other circumstances outside our reasonable control.

You are responsible for ensuring that the mobile number you provide belongs to you or that you are authorized to provide it. You must notify us if you change, deactivate, transfer, or no longer control the mobile number.

We do not sell, rent, or share your mobile phone number, text-messaging opt-in data, or consent with third parties or affiliates for marketing or promotional purposes. Information may be processed by service providers only as necessary to operate the text-messaging program and in accordance with our Privacy Policy.

Your participation in our text-messaging program is also governed by our Privacy Policy.

 

8. Privacy and Health Information

Your use of the website and our communications is subject to our Privacy Policy.

Certain information collected in connection with clinical care may also be protected under the Health Insurance Portability and Accountability Act, commonly known as HIPAA, and other federal or state health privacy laws, where applicable.

The website Privacy Policy does not replace any Notice of Privacy Practices or other privacy notice that may be provided to patients in connection with healthcare services.

 

9. Acceptable Use

You agree not to use the website or its communication systems to:

• Violate any applicable law or regulation
• Submit false, misleading, fraudulent, or incomplete information
• Impersonate another person or misrepresent your identity
• Attempt to access information, systems, or accounts without authorization
• Introduce viruses, malicious code, or other harmful technology
• Interfere with the website’s security, availability, or operation
• Harass, threaten, abuse, or harm Lilith Clinic staff, providers, patients, or other individuals
• Collect or misuse another person’s personal or health information
• Use automated systems to scrape, copy, monitor, or overload the website without written permission

We may restrict or terminate access to the website when we reasonably believe these Terms have been violated or when necessary to protect our patients, staff, systems, or legal rights.

 

10. Intellectual Property

The website and its content, including text, graphics, photographs, logos, icons, videos, design elements, downloads, and other materials, are owned by or licensed to Lilith Clinic and are protected by applicable intellectual property laws.

You may view and use the website for your personal, noncommercial, and informational purposes.

You may not reproduce, distribute, modify, publish, display, sell, license, create derivative works from, or commercially exploit website content without prior written permission from Lilith Clinic, except where permitted by law.

 

11. Third-Party Websites and Services

The website may contain links to third-party websites, maps, payment providers, appointment tools, patient resources, or other external services.

Lilith Clinic does not control and is not responsible for the availability, security, accuracy, privacy practices, content, or services of third-party websites. A link does not necessarily represent an endorsement.

Your use of a third-party website or service is governed by that third party’s own terms and privacy policies.

 

12. Website Accuracy and Availability

We make reasonable efforts to keep website information accurate and current. However, healthcare information, services, operating hours, provider availability, legal requirements, and other details may change.

We do not guarantee that the website will always be accurate, complete, uninterrupted, secure, or free from errors.

Lilith Clinic may change, suspend, restrict, or discontinue any part of the website at any time without notice.

 

13. Disclaimer of Warranties

To the fullest extent permitted by law, the website and its content are provided on an “as is” and “as available” basis.

Lilith Clinic disclaims warranties relating to the website, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Nothing in this section limits any obligation or responsibility that cannot legally be excluded, including obligations relating to professional healthcare services where applicable.

 

14. Limitation of Liability

To the fullest extent permitted by law, Lilith Clinic will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to:

• Your use of or inability to use the website
• Reliance on general website information
• Delayed, blocked, or undelivered electronic communications
• Unauthorized access to your device or accounts
• Third-party websites, services, or content
• Interruptions, errors, malware, or other technical issues outside our reasonable control

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability arising from professional healthcare services where applicable.

 

15. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless Lilith Clinic and its affiliates, providers, employees, contractors, and representatives from claims, liabilities, damages, losses, and expenses arising from your unlawful misuse of the website, violation of these Terms, or infringement of another person’s rights.

This section does not apply where prohibited by law.

 

16. Applicable Law

These Terms are governed by applicable federal law and the laws of the state in which the relevant Lilith Clinic services are provided, without limiting any consumer or patient rights that cannot legally be waived.

Any dispute relating solely to the website will be handled by a court with appropriate jurisdiction, unless the parties agree to another lawful method of resolution.

 

17. Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes to our website, services, communications, legal obligations, or business practices.

Updates will be posted on this page with a revised “Last Updated” date. Your continued use of the website following an update constitutes acceptance of the updated Terms.

 

18. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

 

19. Entire Agreement

These Terms, together with the Privacy Policy and any other policies or agreements presented to you, constitute the agreement between you and Lilith Clinic concerning your use of the website and text-messaging program.

Separate patient agreements, consent forms, financial policies, and clinical notices may apply to healthcare services.

 

20. Contact Us

For questions about these Terms and Conditions or the Lilith Clinic text-messaging program, contact:

Lilith Clinic
Email: info@lilithclinic.com