1. Introduction

Lilith Clinic (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services, including scheduling appointments and subscribing to newsletters.

 

2. Information We Collect

• Personal Information: We may collect personal information such as your name, email address, phone number, date of birth, and any other information you provide when scheduling appointments or subscribing to our newsletters.
• Medical Information: In the course of scheduling and managing appointments, we may collect information relevant to your healthcare needs, such as medical history, symptoms, and treatment preferences.
• Automatically Collected Information: We may also collect certain information automatically when you visit our website, such as your IP address, browser type, and operating system.

 

3. How We Use Your Information

• Appointment Management: We use the information you provide to schedule and manage your appointments, send reminders, and follow up on your healthcare needs.
• Newsletters: If you subscribe to our newsletters, we use your email address to send you updates, health tips, and information about our services.
• Communication: We may use your contact information to respond to your inquiries, provide customer support, and send you important notices regarding our services.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes.

 

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

 

5. Text Messaging (SMS)

When you opt in to receive text messages from Lilith Clinic, we collect and store your mobile phone number, your text-messaging preferences, and a record of your consent to receive text messages.

We use this information solely to send appointment- and care-related messages, which may include a provider introduction, appointment confirmations and reminders, preparation or arrival information, evening check-ins, post-procedure wellness checks, and other communications related to your care.

We do not sell, rent, or share your mobile phone number or your text-messaging consent with third parties or affiliates for their marketing or promotional purposes.

Text-messaging originator opt-in data and consent are not shared with third parties, except with service providers that help us operate and deliver our messaging program, such as our SMS delivery provider, and only as necessary to provide the messaging service.

You may withdraw your consent at any time by replying STOP to any message. After you opt out, we will send one confirmation message and then stop sending text messages to that mobile number unless you later provide new consent.

Opting out of text messages will not prevent you from receiving care or services from Lilith Clinic through other available communication methods.

For assistance, reply HELP or contact us at info@lilithclinic.com.

Message frequency varies. Message and data rates may apply.

 

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

7. Your Rights

You have the right to:

– Access the personal information we hold about you.
– Request corrections to any inaccurate or incomplete information.
– Opt-out of receiving our newsletters or other communications at any time.
– Request the deletion of your personal information, subject to certain legal obligations.

 

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@lilithclinic.com.